Join our team as a Call Center Agent in our Mars BPO Gulzar e Quaid Branch. You will be the first point of contact for our customers, providing excellent service and resolving inquiries efficiently.

Responsibilities:

• Handle inbound and outbound customer calls professionally and courteously.
• Provide accurate information and assistance to customers regarding products/services.
• Resolve customer complaints or issues in a timely manner.
• Document all interactions and transactions accurately in the CRM system.
• Adhere to company policies and procedures at all times.

Qualifications:

• Strong communication skills, both verbal and written.
• Ability to multitask and work well under pressure.
• Good problem-solving abilities and attention to detail.
• Previous customer service experience preferred but not required.
• Willingness to work in rotating shifts, including evenings and weekends.

Additional Information:

• Comprehensive training provided.
• Competitive salary and performance-based incentives.
• Opportunity for career growth within the company.