| Job Title: |
|
Application Support Analyst - Level 1 |
| Category: |
|
Software Development |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
BS (CS)/BS (IT), MCS or equivalent |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Apr 22, 2019 |
| |
|
|
| |
|
|
|
|
| Job Description: |
Nakisa has developed top of the line solutions used by the Fortune 1000. Our clients trust that we will provide a solid solution and outstanding support therefore this role is essential for Nakisa to continue to exceed clients' expectation. As an Application Support Analyst – Level 1 at Nakisa, you will ensure optimal performance of the application and effective problem resolution. Calling on your understanding of web technologies and overall technical savviness, you will be an integral part of a team built on passion and excellence.
Responsibilities
- Logs incidents and requests accurately
- Provides first line investigation and diagnosis of incidents and requests
- Troubleshoots moderate to complex issues and requests as they relate to client technologies
- Troubleshoots the cause of problems, not just the symptoms, taking action to prevent problems from recurring
- Resolves issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel and follows standard operating procedures as agreed upon with the client regarding ticket ownership
- Participates in efforts to continuously improve Level 1 performance in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction
- Adheres to corporate policies and defined service level agreements
- Helps to maintain a knowledge-base by documenting known errors, workarounds, procedures, and application specific information
- Reports status, issues, and timelines to management staff for critical issues being worked
- Provides coverage for all modes of communication: chat, e-mail and messages on tickets
- Participates in required training for both technical and interpersonal skill
Qualifications
- Familiarity with Microsoft Office
- 1-2 years of experience in QA, Software Development or Technical Support field
- Solid working knowledge of the Windows 10 Operating System
- Good written communication skills
- Problem solving and troubleshooting aptitude
- Bachelor’s degree in Computer Sciences or related field
Asset
- Full familiarity with web application usage (Prior knowledge of any online support ticketing system)
- Previous IT Call Center Experience
- Customer support and services knowledge
|
| Required Skills: |
| Apache,Tomcat,J2EE,CSS,Html,Spring,SLA,Client Support,Technical Support Tier 1 |
| Company Information |
|
|
Company Name: Nakisa Solutions (SMC PVT) Limited
Company Description:
Nakisa® Inc. A global leader in enterprise business solutions for Organization Design and Accounting and Compliance, Nakisa delivers innovative, forward-thinking and robust human resource and financial management solutions that advance the business strategies.
Working with a global network of partners Nakisa serves 800+ enterprise customers and over 4 million subscribers in 24 industries. ERP-agnostic, cloud-based software allows Nakisa to meet the needs of organizations with complex business challenges. Nakisa is proud to work with some of the world’s most renowned brands.
|
|
