A perfect Candidate will have a curiosity for technology/ecommerce/drop shipping and thirst to learn more about E commerce, acquire new skills, learn modern ways of synchronization between business and technology. In this job, you will learn how drop shipping works and how do you deal with the different scenarios faced in ecommerce/drop shipping/online business. The skills you master here will not only help you in your success in Growth Solutions but also in real life and in future.

Your Responsibilities will be:

• Handle all eBay accounts
• Communicating with eBay customers in a timely manner via eBay chat (No Calls)
• Resolving eBay customers issues/queries
• Monitoring all the orders, received on eBay accounts
• Making follow ups to make sure customer is satisfied
• Handle eBay account's listing
• Communicate with Yabelle (Order automation tool) customer service to resolve any occurring issues via tickets
• Timely handle Returns/Cases/Disputes opened by buyers
• Handle all eBay accounts, assigned by the manager, as if they were your own online stores.
• Assist the department manager in related activities as and when required
• Manage any other customer service related task assigned by the management

Qualifications

• At least 6 months Experience as a Customer Support or Customer services representative
• Graduation in CS/IT/Business or any E-commerce field
• Excellent English verbal and written communication skills
• Must have knowledge of Drop shipping/Amazon/eBay/Yabelle/Payoneer
• Must have experience in communication via tickets
• Highly disciplined and punctual with an uncompromising focus on customer experience

Disclaimer

This is a Full time, on-site and a day shift job with shift timings 10:30 AM - 6:00 PM.

Candidate must have his/her own personal laptop.

P.S this is not a part-time or Work from Home job.