| Job Title: |
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Customer Facilitation / Complaint Resolution Officer |
| Category: |
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Client Services |
| Total Positions: |
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6 |
| Job Location: |
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Faisalabad, Karachi, Lahore, Peshawar |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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B.Com / BBA / MBA / M.Com |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
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Fresh |
| Salary Range: |
|
PKR 25,000 to 25,000 per Month |
| Apply By: |
|
Feb 27, 2022 |
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| Job Description: |
1. The position is responsible to look after customer complaints/Request/Queries and arranges to resolve the same in the pre-defined TAT.
2. Coordination with the other relevant dept. for resolution of the customer complaints
3. Calls to customer to satisfying them in relates to customer complaints
4. Managing Info & Complaints mail Boxes
5. Arranging the deposit the refund chq and follow-up the customer which necessary
6. Arranging to reconcile the receipts and payments and arrange to refund if any excess payment
7. Coordinate with sale team for onward resolution of the complaint and request
8. Arranging the investigate the policy documents (TCS/Leopard)
9. Arrange to run, print and dispatch request letters to customer
10. Arranging to resolve policy online portal issues
11. Maintaining MIS for complaint letter received & route the same for filling once complaints resolved
12. Saffron Card deficiency, re-issuance and arrange to resolve the complaint accordingly
13. Arrangement of the premium deduction based on the customer complaint
14. Liaison with other dept. |
| Company Information |
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Company Name: Jubilee Life Insurance Company Limited
Company Description:
Jubilee Life Insurance Company Limited (NJI Life) is a subsidiary of the Agha Khan Fund for Economic Development (AKFED), Switzerland. It was incorporated in Pakistan on 29 June 1995 as a Public Limited Company under the Companies Ordinance 1984. Its share are quoted on the Karachi Stock Exchange. The Company started its business on 20 June 1996. Paid Up Capital of the Company is Rs. 627 million, which is the highest amongst public insurance companies in Pakistan.
AKFED is active in the fields of Industry, Financial Services, Tourism Development and Infrastructure in South and Central Asia and sub-Saharan Africa. Some of the sister concerns of NJI Life in Pakistan are:
The Agha Khan University Hospital
New Jubilee Insurance Company (carrying out general insurance business)
The Agha Khan Health Services
Tourism Promotion Services (Chain of Sarena Hotels)
First Micro Finance Bank Limited
Habib Bank Limited
The Agha Khan Education Services
Focus Humanitarian Assistance
JI Life enjoys competitive edge over the players in the market because of the highest paid-up capital amongst public listed companies in Pakistan, highest ratio of customer loyalty among all life insurance companies, uniquely designed plans for each individual customer, complete range of products for individual and corporate customers and backing of world's largest reinsurance companies.
To be Pakistan's leading and most highly reputed life insurance company, enjoying the confidence and trust of its Shareholders, Policyholders, Business Partners and the Communities in which it operates.
Within a decade, JI Life has been able to make over 35,000 individual customers and over 650 corporate customers covering over 500,000 lives in total.
JI Life's presence in Pakistan is virtually in every major city with multiple branches at many locations. The network of branches and sub-offices is located at Bahawalpur, Badin, Faisalabad, Ghotki, Gujranwala, Gujrat, Hyderabad, Islamabad, Jaccobabad, Jhelum, Karach
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