• Supervise day-to-day operations of customer service department.

• Set work schedules and goals

• Ensures customers’ satisfaction

• Manage members’ applications / queries

• Manage allotments / possessions

• Ensure payment recoveries / verifications

• Interact with customers’ for their queries

• Resolve customers’ grievances

• Coordinate with other departments for smooth functioning

• Manage customer information material, i.e, maps, brochures etc

• Respond members’ letters / emails

• Visit sites for updates / pictorial presentation

• Oversee Customer Support Team

• Evaluate team members’ performance