Customer Success Manager  
ZERO Makeup   More jobs from this company

  Email this job
Job Details Back to Job Listing
 
Job Title:   Customer Success Manager
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   Male
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   4 Years
Apply By:   Nov 18, 2021
     
     
 
Job Description:

Responsibilities

  • Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
  • Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of [insert product/service].
  • Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
  • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
  • Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
  • Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Requirements

  • Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.
  • 4 years in Customer Success, Consulting, Business Development, Sales or related field.
  •  Proven experience building strong customer relationships and efficiently communicating internal and external voices.
  •  Previous experience growing, scaling, training and supervising a CSM team.
  •  Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
  • Knowledge of [insert relevant technologies].
  • Ability to travel as needed
  • Candidates must be FLUENT IN ENGLISH

Company Information
 
Company Name:  ZERO Makeup
Company Description:

Copyright 2021, KUST. All Rights Reserved