Software team - Customer Success Executive

Expected start date: ASAP (position is open if you can still read this)

Experience required: 2+ years of relevant experience

Salary package: Competitive

Who We Are

• Techgenix is building an enterprise level software development team.
• Our entire vision drives around Quality, On-time delivery, and a Customer first approach. 

About The Role

• A CSA is responsible for overseeing the process of customer retention within a business.
• Their duties include interacting with new and existing customers, directing their team on how to best help with their current product suite and implementing customer service policies and procedures to enhance customer satisfaction.

Responsibilities

• Deliver targeted customer outreaches to increase customer activation, product engagement, and feature usage.

• Drive full product engagement by educating customers about ZT group’s feature set

• Help existing customers navigate any barriers to successful hardware and software utilization to increase renewal rates.

• Assist in troubleshooting and solving Support issues, when needed

• Build customer loyalty by delivering exceptional customer service

• Review and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processes

Requirements

• Bachelor's degree in Business/Computer Science/Engineering

• 2+ years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development.

• Understand Customer Journey

• Ability to build and maintain relationships with customers and their key personnel

• Receptive to feedback, willingness to learn and embrace continuous improvement

• Ability to identify larger issues and make recommendations for improvement

• Resilient in capacity to deal with pressure and the demands of the workplace

• Fluent in spoken and written English skills

• Preferably experienced in the SaaS industry.

• Self-driven, able to work independently as well as a good team player.

• We care less about years of experience and more about your drive, problem-solving skills, initiative, work ethics, personal integrity and creativity.
• A primary requirement for this role is an extraordinary knack for clear and concise communication.
• You can demonstrate that knack by explaining why you think our company is a good match for you.