ZINAM Technologies (Private) Limited is a young technology company based in Karachi, working as a versatile support center for our parent company based in Canada.

• Our parent company is a licensed Telecommunications company offering High-Speed Internet & Phone Services at affordable prices without compromising the quality of service. 
• Our call center agent is responsible for dialing potential customers in a telecom setting.
• Call center agent will be the frontline contact for all our sales center.
• This position will be providing sales support for various Telcom services like cell phone plans, Fibre Internet, Cable internet, and VOIP Phones & services.
• Also, this position may require various duties and responsibilities related to information technology, network performance, billing, monitoring, system analysis, fact-finding, and developing new processes and procedures. 
• Candidates in this position may also be asked to perform and fulfill other duties where applicable and required. 

RESPONSIBILITIES 

• Provide sales support/troubleshooting for internet, VoIP, and related inquiries.
• Utilize best IT practices and support policies when dealing with customers and businesses 
• Researching / developing/implementing new processes and procedures 
• Using data to help troubleshoot/solve problems 

Essential Qualifications And Skills ;

• Fluency in English with excellent communication skills, both written and verbal 
• Excellent customer service and problem-solving skills 
• Strong fluency in Microsoft Office suite 
• Technical knowledge (telecommunications, IP network, modems, etc.) is an asset. 
• Attention to detail and the ability to track and meet job-related assignments High school diploma required, College/University diploma or degree strongly preferred. 
• ZINAM thrives on the foundation that workplace diversity brings forth innovation and opportunities.
• We are an equal opportunity employer for all individuals regardless of age, gender, race, ethnicity, disability, sexual orientation, or any other grounds.