| Job Title: |
|
Customer Service Officer |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Rawalpindi |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Feb 21, 2021 |
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| Job Description: |
- To maintain a positive, empathetic and professional attitude toward customers at all times.
- Respond promptly to customer complaints and inquiries under the directions from zonal office.
- Ensure customer satisfaction and provide professional customer support.
- To communicate with customers through various channels and maintain the record of all complaints.
- Knowing company products inside and out so that you can answer customer queries and questions.
- To keep the records of customer complaints, interactions, transactions and comments and report the same to zonal office.
- To communicate and coordinate with colleagues for smooth functioning routine work.
- Providing feedback on the efficiency of the customer service processes.
- Managing the team of subordinates, approve their leave application, expenses, outdoor duties etc.
- To look after office matters in the absence of zonal Incharge.
- To get feedback from the dealers about CCC staff working and attitude and report to zonal officer.
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| Company Information |
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Company Name: Master Tiles & Ceramic Industries Limited
Company Description:
ppMaster Beverages and Food Limited/p/p
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